Unpacking My Board
How to proceed upon receiving your GONG board?
When you receive your new GONG board, here are some essential recommendations to ensure a smooth reception and to safeguard your rights in case of damage:
Prepare for the delivery
Have a box cutter ready before the carrier arrives, and keep your phone nearby in case the delivery driver needs to contact you.
Unpacking in the presence of the delivery driver
Before signing the delivery note, it is essential to unpack your board in the presence of the driver.
In France, you are legally allowed a 15-minute period to open your package. For deliveries in Europe, there is no specific time limit, but it is very important to always take the necessary time for this verification.
Even if the driver is in a hurry, reassure them, as unpacking and inspecting a board will not take more than 5 minutes.
Why unpack in the presence of the driver?
A damaged box does not necessarily mean that the board inside is damaged. Conversely, even if the box appears to be in perfect condition, it is possible that the board has suffered damage.
It is therefore crucial to unpack and inspect the board in the presence of the driver to immediately assess its condition.
If damages are present, they can be noted and addressed immediately. If you sign the delivery note without having checked beforehand, we will have no recourse to obtain compensation from the carrier. Indeed, the signature of the delivery note serves as proof of receipt of your board. If you sign before unpacking, the driver can leave, even if you discover a problem afterward.
What to do if the board is damaged?
If, during unpacking in the presence of the driver, you find that the board is damaged, you have two options:
Minor damages: If the damages are minor, easily repairable, and superficial, and you know a shaper or can perform this type of repair yourself, you can choose to keep the board. Note specific reservations (e.g., "dent on the right rail, ding on the tail..."). Take photos, accept the delivery, and then contact us using our contact form. If you decide, for example, to have the board repaired locally by a shaper, we will cover the repair costs upon validation of a quote. We can also offer you a commercial gesture to compensate for any potential depreciation of your board or simply for the inconvenience caused.
Significant damages: If the damages are significant, seem difficult to repair, or you do not wish to have your board repaired, simply refuse the board. Place it back in its packaging, protecting it as much as possible to prevent further damage during the return journey. Note specific reservations (e.g., "dent on the right rail, ding on the tail..."). Take photos, refuse the delivery, and then contact us using our contact form. We will then proceed with replacing your board (subject to stock availability), or we will offer you a replacement solution; in any case, we will find a solution that suits you.
In both cases, clearly indicate specific reservations on the delivery note: "crack on the nose," "dent on the left rail." Non-specific reservations such as "board destroyed" or "broken board" are not acceptable.
By following these recommendations, you ensure a smooth reception of your GONG board.