Shipping and Delivery
All about getting your order.
Order shipping
Shipping cost calculation
Shipping costs are calculated automatically. The amount is displayed when you enter your delivery address. At GONG, shipping costs are not "hidden" in...
Preparing and shipping My Order
We prepare and hand over your order to the carrier within 3 business days. If you have one or more item(s) on pre-order, refer to this article to f...
Tax and billing
Tax free order
If you reside outside the European Union and intend to export your products to your country of residence, you have three options: VAT refund via Zappt...
Tax refund through Zapptax
Zapptax is a third-party organization specialized in handling tax refund formalities for purchases made in France by customers living abroad. Through ...
Custom fees
When placing an order for delivery outside the Euro zone, you are charged tax-free. Customs fees are not included in the order amount. VAT, import tax...
Delivery
Picking up my order at the GONG Space Center
Collection point is located at the GONG Space Center, 19 rue Fernand Nouvion, 44600 Saint-Nazaire . We are open Monday to Saturday, 10am to 7pm. When...
Delivery in France
We work with Geodis for the shipment of rigid boards and fixed paddles. For other products, depending on the delivery zone, DPD, Colissimo, or UPS han...
Delivery in Europe
We work with Geodis and their local partners for the shipment of rigid boards and fixed paddles. For other products, DPD, Colissimo or UPS and their l...
Delivery outside Europe
We ship worldwide. For a delivery outside the EU, you will be automatically invoiced without tax, and the shipping costs will be calculated when you e...
Shipment of my order by a freight forwarder
If you're looking to have a rigid board or fixed paddle delivered outside the European Union, we recommend contacting a freight forwarder to handle th...
Delivery in French Overseas Territories
We ship all our products to French overseas departments and territories (DOM TOM) except for rigid boards and fixed paddles. To have one of these pr...
Receiving my parcel
Your tracking link, sent when your order is shipped, allows you to anticipate the delivery of your package. For large parcels , the carrier will use t...
Parcel tracking
Tracking my package
Once your order has been dispatched, a tracking link is sent by email and can be accessed from your customer account. Please make sure to check your ...
My tracking link is not updating.
Tracking links are generated at the time of dispatch and are updated within 24 to 48 hours. They are updated regularly. As most carriers do not work a...
Parcel held in customs
If your parcel has been in customs for some time, please be aware that : Carriers will contact us if they need customs documents or additional informa...
Package marked as delivered but not received.
Several situations can explain why a package appear as delivered when you have not actually received it. Tracking error . it is possible that the pack...