If your parcel has been in customs for some time, please be aware that :

• Carriers will contact us if they need customs documents or additional information from the sender.

• Carriers will contact you if they need additional information from you.

• Neither GONG nor the carrier can intervene to speed up the customs clearance process. This process is managed by the customs authorities and is subject to their rules and deadlines.

Depending on the destination and seasonality, customs clearance can take from a few days to several weeks.