Order Outside the Eurozone

Ordering from a country outside the euro area involves import formalities (customs, local taxes, etc.).

This system may seem complex, so we’ve simplified it to offer you a clear, complete, and surprise-free price.

When you order from a country outside the euro area, the displayed price directly includes the fees related to importation specific to the destination country.

This means that the price you see corresponds to the final product price. No additional charges will be due at delivery.

Delivery costs are displayed separately and paid at the time of order placement.

The displayed price includes:

• local taxes specific to the country or delivery zone;

• applicable customs duties;

• import-related administrative fees (handling fees). This amount is visible directly on the product page and in your cart.

Before:

• You paid for your product on the site

• Import fees could be added upon arrival of the package

• You had to pay these fees to be delivered

Now:

• The displayed price directly includes taxes, duties, and import fees (depending on country)

• You pay once at the time of order

• The package is delivered without additional import charges in most cases

👉 More transparency, fewer surprises.

In most cases, no import fees are due at delivery.

⚠️ Some countries remain excluded from this arrangement. In those cases, fees may be requested by authorities or the carrier, as before. Read this article to learn more.

No, delivery charges are:

• always displayed separately from the product price

• clearly indicated at checkout

• added to the total payable before confirmation

This article explains how delivery charges are calculated.

Prices are shown in the currency corresponding to the country you are connected from.

This allows:

• an immediate reading of the final amount of your order;

• to avoid exchange rate discrepancies;

• to pay in your currency.

You are billed in the same currency as the one shown on the site.

The price is automatically adjusted according to your location.

It takes into account:

• the delivery country;

• local tax rules;

• customs duties;

• import-related administrative fees.

Only one payment is made at the time of order. The displayed price corresponds to the total product amount (excluding delivery charges).

This system enables faster delivery because once your order is validated:

1. Your order is prepared within 24 to 72 hours.

2. All customs documents are completed and transmitted to the carrier.

3. Customs formalities are anticipated and automated. The necessary information (value, origin, HS code) is sent to the authorities. In most cases, no action is required from you. If additional information is exceptionally needed, you will be contacted directly or we will intervene if needed.

4. Your package is put into delivery directly, without additional payment upon receipt.

No, this system:

• applies to orders outside the eurozone

• is being rolled out gradually

• does not apply to certain countries

• Prices shown in local currency

• Payment in the same currency

• Taxes, customs duties, and service fees included

• No import fees at delivery

• Delivery charges shown separately

  You pay once, with an all-inclusive price.