Shipping and Delivery

Shipping costs are calculated automatically. The amount is displayed when you enter your delivery address. At GONG, shipping costs are not "hidden" in...

We prepare and hand over your order to the carrier within 3 business days. If you have one or more item(s) on pre-order, refer to this article to f...

Shipping our products internationally often involves customs procedures. While this process is standard, it can sometimes seem complex or concerning. ...

Some countries cannot be exported to customs zones due to various legislations. Here is the list: Products considered dangerous This category may incl...

If you reside outside the European Union and intend to export your products to your country of residence, you have three options: VAT refund via Zappt...

Zapptax is a third-party organization specialized in handling tax refund formalities for purchases made in France by customers living abroad. Through ...

When placing an order for delivery outside the Euro zone, you are charged tax-free. Customs fees are not included in the order amount. VAT, import tax...

When shipping products internationally, some countries require a Tax Identification Number (TIN) or its equivalent for processing customs formalitie...

Since Brexit, Northern Ireland follows a special VAT regime. Unlike the rest of the UK, it continues to apply EU VAT rules for goods . This means tha...

Customs fees are collected on behalf of the customs authorities in the destination country. When you make a purchase from another country, your packag...

Orders delivered to Switzerland are billed excluding taxes . Payment of Swiss VAT and customs clearance fees is mandatory for delivery. These fees ...

When ordering our products from the French Overseas Territories (DOM-TOM), your order will be billed excluding taxes (HT) . Customs duties will apply...

Article updated on October 1st Here’s what you need to know about the recent changes in US customs regulations impacting GONG shipments: As of Augu...

Delivery times vary depending on the delivery country and the type of product. Orders are prepared and handed over to the carrier within 3 business da...

Collection point is located at the GONG Space Center, 19 rue Fernand Nouvion, 44600 Saint-Nazaire . We are open Monday to Saturday, 10am to 7pm. When...

We work with Geodis for the shipment of rigid boards and fixed paddles. For other products, depending on the delivery zone, DPD, Colissimo, or UPS han...

We work with Geodis and their local partners for the shipment of rigid boards and fixed paddles. For other products, DPD, Colissimo or UPS and their l...

We ship worldwide. For deliveries outside the European Union, you will be automatically billed tax-free. The shipping cost will be indicated at the ti...

To ship a rigid board or a fixed paddle outside the European Union, you must go through a freight forwarder. Here are the key steps to ensure an effic...

Your tracking link, sent when your order is shipped, allows you to anticipate the delivery of your package. For large parcels , the carrier will use t...

When shopping online, it is crucial to provide a physical address. Shipping your order to a P.O. box is not an option. Here’s why this rule applies to...

How to proceed upon receiving your GONG board? When you receive your new GONG board, here are some essential recommendations to ensure a smooth recept...

Certain periods of the year can affect the pace of carriers and the updating of tracking. At different times, many European carriers reduce their acti...

Once your order has been dispatched, a tracking link is sent by email and can be accessed from your customer account. Please make sure to check your ...

Tracking links are generated at the time of dispatch and are updated within 24 to 48 hours. They are updated regularly. As most carriers do not work a...

If your parcel has been in customs for some time, please be aware that : Carriers will contact us if they need customs documents or additional informa...

Several situations can explain why a package appear as delivered when you have not actually received it. Tracking error . it is possible that the pack...