Arranging the Delivery of a Rigid Board or Fixed Paddle Outside the European Union
To ship a rigid board or a fixed paddle outside the European Union, you must go through a freight forwarder. Here are the key steps to ensure an efficient delivery.
1. Get a Quote from a Freight Forwarder and Provide the Required Information
Before shipping your order, contact a freight forwarder to obtain a quote. You will need to provide packaging details (parcel dimensions and weight).
To speed up the process, please send us the following information based on your situation:
If you have already placed an order: Your order number.
If you have not yet placed an order: A complete list of products to be shipped, including their references.
Important: Double-check your order before contacting us. Once the package is prepared, no additional items can be added.
2. Quote Validation and Coordination with Our Logistics Team
Once the freight forwarder's quote has been approved, please inform us. To ensure fast shipment, we will connect your freight forwarder with our logistics team.
3. How does the Freight Forwarder collect your parcel?
From our warehouse:
The freight forwarder can collect your order directly from the GONG Space Center. Please notify us at least 48 hours in advance to arrange the pickup.
đź“Ť Pickup Address:
GONG Space Center
19 rue Fernand Nouvion
44600 Saint-Nazaire, France
đź•’ Opening Hours:
Monday to Friday, from 8 AM to 4 PM
By shipping to the freight forwarder’s warehouse:
Before validating your order, please make sure you have the following two sets of information ready:
Freight forwarder details (to be entered as the shipping address)
Your first and last name
The freight forwarder’s company name
The name of the contact person on site
The full address of the freight forwarder
The phone number of the contact on site
Your email address (so you can receive tracking updates)
Your personal details (to be entered as the billing address)
Your first and last name
Your complete address + country of residence
Your local phone number
Your email address
After the order is placed, please send us the following information:
Your GONG order number
The quotation or booking number with the freight forwarder (if applicable)
4. Export Document and VAT Refund
Once the products have been shipped, the freight forwarder will provide you with an export document. This document is essential if you wish to request a refund of the French VAT.
By following these steps, you can ship your rigid board or fixed paddle outside the European Union with complete peace of mind.
Good to know: Billing is automatically processed based on the delivery country. A French VAT refund is possible upon presentation of the DAU (Single Administrative Document), usually provided by the freight forwarder.
If any additional fees are applied upon delivery, they will remain your responsibility.