Several situations can explain why a package appear as delivered when you have not actually received it.

• Tracking error. it is possible that the package appears as delivered but is actually out for delivery a few hours later.

• Incorrect delivery address. make sure that the address you provided when you placed your order is correct.

• Package left with a neighbor or in a safe place. Take the time to carefully check around your home. Sometimes, delivery drivers leave packages with neighbors or in a safe place around your home (e.g., a porch, enclosed garden).

• Package left at a pickup point. Packages are sometimes left at pickup points if the delivery attempt fails. Check the tracking link and your emails for notifications.

If your parcel cannot be found despite these checks, please contact our customer service through our contact form.