Why can my order tracking stay stuck at certain times of the year?

Certain periods of the year can affect the pace of carriers and the updating of tracking. At different times, many European carriers reduce their activity due to:

• annual leave,

• partial closures of logistical hubs, or

• certain international routes temporarily reaching capacity.

This can cause:

• less frequent departures to certain destinations,

• longer delivery times,

• tracking that remains temporarily frozen.

Tracking may indicate that your parcel remains in the same hub for several days, without indicating a real problem with your order.

Some periods of the year impact the pace of carriers and the updating of tracking:

• Mainly in August.

• These slowdowns recur each year, but the exact dates may vary depending on the carrier and the country.

• Slowdown after Christmas, with many public holidays and reduced activity around these dates.

• Carriers do not all operate their services the day before and the day after holidays and are closed on December 25 and January 1.

When the carrier does not provide departures to a specific destination, some orders remain pending for shipment. They are prepared and shipped as soon as the carrier resumes departures.

• You do not need to take any action.

• GONG cannot accelerate these shipments during these periods.

These slowdowns recur every year. To find out if your country is affected and on which dates, do not hesitate to contact us via our contact form.