Receiving my parcel

Your tracking link, sent when your order is shipped, allows you to anticipate the delivery of your package.

For large parcels, the carrier will use the phone number provided when you placed your order to schedule delivery. It is imperative to provide a local and valid phone number to ensure good communication with the delivery person.

Delivery conditions may vary from one country to another. Our customer service will assist you until your parcel has been received.

We recommend checking the condition of your package before accepting it.

If it appears damaged, you have the right to refuse it. If you accept it, please make precise remarks about the package's condition and its contents, supported by photos (link to "Receiving a Damaged Package" article), and contact us through our contact form.