Understand my order's status
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Check the status of your order from the Orders tab in your account.
An order can have the following statuses:
Cancelled: The order is automatically cancelled in case of payment failure or if the bank transfer is not received within 5 days.
Confirmed: The order is confirmed. It may be paid or awaiting payment. For more information about the payment status, click on the order.
Once the order is paid, it will be prepared within 3 business days.In transit: The order has been prepared, shipped, and is on its way to the delivery address.
Completed: The order has been shipped or is available for pickup at our collection point.
Delivered: The order has been delivered.
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