Understand my order's status
Edited
Check the status of your order from the Orders tab in your account.
The order is :
Failed: If your credit card payment fails, try again via My Account / Orders. If not validated within 1 hour, the order will be marked as Cancelled. For any difficulties, see our Payment Failure article.
Cancelled: the order is automatically cancelled if payment has failed or if the bank transfer is not received within 5 days.
In progress: the order is validated and will be prepared within 3 working days.
Completed: the order has been dispatched or is available for collection.
Refunded: the order is partially or fully refunded.
In error: a transfer between warehouses is in progress. If the status does not change within 2 working days, please contact us.
personnal account
my account
order in progress
delivery information
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