Orders

Here are the key tips for placing your first order: Filling your cart: Browse our range and add your favorites to your cart. Availability is indicate...

Each product availability is indicated on its product page (once the colour / size have been chosen) : In stock: the item is available, you can place...

Some items are available for pre-order while they are in transit to our warehouses. You have the option to purchase an item that will be delivered to ...

If you are unable to add a product to your cart, we invite you to check the following: Ensure you have selected all the required product specificatio...

Every year, we produce more than 200 custom boards in our workshop located in the GONG Space Center. If you're interested in a custom board, please co...

At GONG, we have a clear goal: ensuring total customer satisfaction while remaining accessible to everyone. It's with this mission in mind that we off...

Adding a product. It's not possible to add an item to an already placed order. In this case, there are two options: Place a separate order for the for...

Changing the delivery address is possible under the following conditions: Your order has not yet been shipped. The destination country remains the sa...

To cancel a product or an entire order, contact our customer support via the contact form. Cancellation is only possible for products that have not...

If your order does not appear in your account order history, it is likely that it was placed as a guest order, meaning without being logged into your ...

Check the status of your order from the Orders tab in your account. The order is : Failed : If your credit card payment fails, try again via My Acco...

When you place an order, we commit to preparing and shipping your order within three business days. Here's what you need to know: Order Shipment: Onc...

Several explanations are possible if a product seems to be missing from your order: Package Inspection: Please check the contents of the package and ...