Orders

Here are the key tips for placing your first order: Filling your cart: Browse our range and add your favorites to your cart. Availability is indicate...

Each product availability is indicated on its product page (once the colour / size have been chosen) : In stock: the item is available, you can place...

Some items are available for preorder while they are in transit to our warehouses. You have the option to purchase an item that will be delivered to o...

If you are unable to add a product to your cart, we invite you to check the following: Ensure you have selected all the required product specificatio...

Adding a product. It's not possible to add an item to an already placed order. In this case, there are two options: Place a separate order for the for...

At GONG, we have a clear goal: ensuring total customer satisfaction while remaining accessible to everyone. It's with this mission in mind that we off...

Changing the delivery address is possible under the following conditions: Your order has not yet been shipped. The destination country remains the sa...

To cancel a product or an entire order, contact our customer support via the contact form. Cancellation is only possible for products that have not...

If your order does not appear in your account order history, we invite you to contact us through our contact form so that we can link your order to ...

Check the status of your order from the Orders tab in your account. An order can have the following statuses: Cancelled : The order is automatically...

When you place an order, we commit to preparing and shipping your order within three business days. Here's what you need to know: Order Shipment: Onc...

Several explanations are possible if a product seems to be missing from your order: Package Inspection: Please check the contents of the package and ...