Order not shipped

When you place an order, we commit to preparing and shipping your order within three business days.

Here's what you need to know:

• Order Shipment: Once shipped, you will receive a confirmation email with your tracking link. Remember to check your spam!
  If you placed an order with a GONG account, you can also find the link in your account, under the Orders section.

• Pre-orders: In the case of a pre-order, consult this article to know when your order will be shipped.

• Business days: We invite you to ensure that the delay is not due to a public holiday or a weekend.

• Order Tracking: If your tracking link does not update, consult this article for more information.

If you have not received a tracking link after 3 business days, contact us via the contact form.