When opting for payment by bank transfer, products are reserved for a period of 6 days to allow time for the payment to be received. During this period, the order status will indicate "Awaiting bank transfer." Beyond these six days, the products will be returned to stock.
If we receive the transfer later, we will reactivate the order, subject to product availability. Once the transfer has been received, the order will be confirmed, and you will then receive an automatic email.

Multiple payment attempts on the same order may generate several order numbers. Check your order history from your customer account to confirm if you have an ongoing order.

For issues related to payment failure, we recommend consulting this article. For any other questions, please contact us via our contact form.