Payments et Financing
Secure payment options and financing solutions available.
Payment methods
Accepted Payment Methods
You have the option to pay by credit card (either in a single payment or in installments) or by bank transfer. If you are experiencing difficulties wi...
Bank transfer payment - GONG bank details
If you have chosen a payment through bank transfer, the products are reserved for you for five days. After this period, the order will be canceled. We...
Pay in installments or defer payment
Our partner ALMA offers a financing solution that allows you to pay for your order in 3 or 4 installments, provided certain conditions are met. For ...
Payment failure
Payment failure
Card payments can fail for various reasons. Here are the most common: You have reached your monthly payment limit , or an online payment limit. Pleas...
Order canceled despite the payment being made
When opting for payment by bank transfer, products are reserved for a period of 6 days to allow time for the payment to be received. During this perio...
Company with an intra-community VAT number
European companies with an intra-Community VAT number can be invoiced tax-free under certain conditions. Verify the validity of your VAT number on the...
Terms of use for a gift voucher
At the time of purchasing a gift card, you can choose to send it to your email address or to the recipient's email. The gift code will be linked to th...
My payment is pending
When you choose to pay by bank transfer, your order status changes to "awaiting payment" and the products are reserved for you for 5 days, until pay...
The amount of my order varies
The price of our products varies depending on the VAT applicable in your delivery country. When you enter your delivery details, the prices in your ca...
Find my invoice
Once the payment is confirmed, the invoice is sent to you by email. If you have a GONG account, all your invoices are also accessible from there.
Order confirmation not received
If you have not received confirmation of your order : Check your mailbox: our emails may arrive in your spam folder. Check the status of your order: ...