After-Sales Service and Repair
Warranty and repair of your equipment.
Reception of the wrong product
Despite all the attention paid to the preparation of your order, mistakes can happen. Contact us using the contact form , and please provide the foll...
Warranty
GONG offers a warranty against manufacturing defects valid for 2 years on GONG products . This warranty covers manufacturing defects that become ap...
Using my GONG equipment
All information on using, assembling, inflating, or safety precautions for our products can be found on their product page. The How To section i...
After sales service
For a smoother processing of your request, please contact us via the contact form . Include your order number, describe the issue as precisely as po...
Repairs
For repair advices, you can consult our How To section, and engage with fellow enthusiasts on our forum or on the GONG Galaxy Group on Facebook....
Reception of a damaged package
Despite our efforts to ensure reinforced packaging, your parcel may be damaged during transport. Whatever the damage, we will never leave you alone in...
Find the serial number of my product
When you register an aftersale request, we will ask you for the serial number for certain products. The products that have a serial number are as foll...