Returns and Refunds
Return process and refund policy.
FAQ – Ride-Back Guarantee™: Return Possible After Trial
The Ride-Back Guarantee™ is a commercial guarantee offered by GONG Galaxy, applicable only to new kites and bars purchased on our website valid un...
Christmas Period Returns
During the Christmas period, we are offering an extended withdrawal period to give you more flexibility with your returns. ⚠️ Please note: this offe...
Return or exchange a product
You have a 14-day right of withdrawal to return or exchange a new product that does not meet your needs. To be eligible for a return, the product mu...
Neoprene: free returns until December 31, 2025
The free returns offer applies from November 12 to December 31, 2025 . It covers all eligible neoprene products delivered within the European Union ...
Refund for a Withdrawal
The refund terms indicated below apply only to product returns within the scope of a withdrawal. The refund can be made through a credit to your bank ...