Returns and Refunds
Return process and refund policy.
Christmas Period Returns
During the Christmas period, we are offering an extended withdrawal period to give you more flexibility with your returns. ⚠️ Please note: this offe...
Return or exchange a product
You have a 14-day right of withdrawal to return or exchange a new product that does not meet your needs. To be eligible for a return, the product mu...
Neoprene: free returns until December 31, 2025
The free returns offer applies from November 12 to December 31, 2025 . It covers all eligible neoprene products delivered within the European Union ...
FAQ – Ride-Back Guarantee™: Return Possible After Trial
The Ride-Back Guarantee™ is a commercial guarantee offered by GONG Galaxy, applicable only to new kites and bars purchased on our website, valid u...
Refund for a Withdrawal
The refund terms indicated below apply only to product returns within the scope of a withdrawal. The refund can be made through a credit to your bank ...