Returns and Refunds
Return process and refund policy.
Return or exchange a product
You have a 14-day right of withdrawal to return or exchange a new product that does not meet your needs. To be eligible for a return, the product mu...
Refund for a Withdrawal
The refund terms indicated below apply only to product returns within the scope of a withdrawal. The refund can be made through a credit to your bank ...
Ride-Back Guarantee™: Return Possible After Trial
The Ride-Back Guarantee™ is a commercial guarantee offered by GONG Galaxy, applicable only to new kites and bars purchased on our website valid un...
Neoprene: free returns until April 30, 2026
The free returns offer applies from March 23 to April 30, 2026 . It covers all eligible neoprene products delivered within the European Union . ⚠️ S...