Returns and Refunds
Return process and refund policy.
Return or exchange a product
You have a 14-day right of withdrawal to return or exchange a new product that does not meet your needs. To be eligible for a return, the product mu...
FAQ – Ride-Back Guarantee™: Return Possible After Trial
The Ride-Back Guarantee™ is a commercial guarantee offered by GONG Galaxy, applicable only to new kites and bars purchased on our website valid un...
Refund for a Withdrawal
The refund terms indicated below apply only to product returns within the scope of a withdrawal. The refund can be made through a credit to your bank ...