Returns and Refunds

You have a 14-day right of withdrawal to return or exchange a new product that does not meet your needs. To be eligible for a return, the product mu...

The Ride-Back Guarantee™ is a commercial guarantee offered by GONG Galaxy, applicable only to new kites and bars purchased on our website valid un...

During the Christmas period, we are offering an extended withdrawal period to give you more flexibility with your returns. ⚠️ Please note: this offe...

The refund terms indicated below apply only to product returns within the scope of a withdrawal. The refund can be made through a credit to your bank ...