Orders
Quick guide to ordering or pre-order your gear
Placing an order
Place an order
Here are the key tips for placing your first order: Filling your cart: Browse our range and add your favorites to your cart. Availability is indicate...
Check your product's availability
Each product availability is indicated on its product page (once the colour / size have been chosen) : In stock: the item is available, you can place...
Pre-order purchases
Some items are available for pre-order while they are in transit to our warehouses. You have the option to purchase an item that will be delivered to ...
Unable to add a product to my cart
If you are unable to add a product to your cart, we invite you to check the following: Ensure you have selected all the required product specificatio...
Custom boards
Every year, we produce more than 200 custom boards in our workshop located in the GONG Space Center. If you're interested in a custom board, please co...
Modifying an order
Modify a pack
At GONG, we have a clear goal: ensuring total customer satisfaction while remaining accessible to everyone. It's with this mission in mind that we off...
Modify order contents
Adding a product. It's not possible to add an item to an already placed order. In this case, there are two options: Place a separate order for the for...
Edit delivery or billing address
Changing the delivery address is possible under the following conditions: Your order has not yet been shipped. The destination country remains the sa...
Cancel my order
To cancel a product or an entire order, contact our customer support via the contact form. Cancellation is only possible for products that have not...
Tracking an order
My order is not visible in my GONG account
If your order does not appear in your account order history, it is likely that it was placed as a guest order, meaning without being logged into your ...
Understand my order's status
Check the status of your order from the Orders tab in your account. The order is : Failed : If your credit card payment fails, try again via My Acco...
Order not shipped
When you place an order, we commit to preparing and shipping your order within three business days. Here's what you need to know: Order Shipment: Onc...
Incomplete order
Several explanations are possible if a product seems to be missing from your order: Package Inspection: Please check the contents of the package and ...
My invoices
Once your order has been shipped, you can access your invoice directly from your GONG account. It's easy to do-just follow the steps below: Log in to...
Log in to my GONG account
To log in to our new site, please follow these steps: Go to the login page: https://www.gong-galaxy.com/account/login Enter your e-mail address. An e...