Shipping and Delivery

Shipping costs are calculated automatically. The amount is displayed when you enter your delivery address. At GONG, shipping costs are not "hidden" in...

We prepare and hand over your order to the carrier within 3 business days. If you have one or more item(s) on pre-order, refer to this article to f...

If you reside outside the European Union and intend to export your products to your country of residence, you have three options: VAT refund via Zappt...

Zapptax is a third-party organization specialized in handling tax refund formalities for purchases made in France by customers living abroad. Through ...

When placing an order for delivery outside the Euro zone, you are charged tax-free. Customs fees are not included in the order amount. VAT, import tax...

Collection point is located at the GONG Space Center, 19 rue Fernand Nouvion, 44600 Saint-Nazaire . We are open Monday to Saturday, 10am to 7pm. When...

We work with Geodis for the shipment of rigid boards and fixed paddles. For other products, depending on the delivery zone, DPD, Colissimo, or UPS han...

We work with Geodis and their local partners for the shipment of rigid boards and fixed paddles. For other products, DPD, Colissimo or UPS and their l...

We ship worldwide. For a delivery outside the EU, you will be automatically invoiced without tax, and the shipping costs will be calculated when you e...

If you're looking to have a rigid board or fixed paddle delivered outside the European Union, we recommend contacting a freight forwarder to handle th...

We ship all our products to French overseas departments and territories (DOM TOM) except for rigid boards and fixed paddles. To have one of these pr...

Your tracking link, sent when your order is shipped, allows you to anticipate the delivery of your package. For large parcels , the carrier will use t...

Once your order has been dispatched, a tracking link is sent by email and can be accessed from your customer account. Please make sure to check your ...

Tracking links are generated at the time of dispatch and are updated within 24 to 48 hours. They are updated regularly. As most carriers do not work a...

If your parcel has been in customs for some time, please be aware that : Carriers will contact us if they need customs documents or additional informa...

Several situations can explain why a package appear as delivered when you have not actually received it. Tracking error . it is possible that the pack...